Shipping policy
At Nova Mart, we are committed to delivering your orders safely and on time.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) only. Customers are required to pay the full order amount in cash at the time of delivery.
We do not accept advance payments, bank transfers, or online payments.
Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery times may vary during holidays, sales, or due to unforeseen courier delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you place your order.
Order Confirmation
Our team may contact you by phone or message to confirm your order before dispatch. Orders that cannot be confirmed may be cancelled.
Delivery Attempts
If you are unavailable at the time of delivery, our courier partner may attempt delivery again or contact you to arrange a suitable delivery time.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you